Privacy Policy

Thank you for visiting our website callphoenixrestoration.com (referred to as the "Site"). Below is our privacy policy governing our use of information gathered about you ("Information"). Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection of data through channels other than this Site. If you have any questions about this privacy statement or the content and practices of our web site, please feel free to contact us directly at +1 855-726-3243.

Call Phoenix Restoration is a trading name of Call Phoenix Restoration DBA AtticPros Inc. Where this policy says "we" or "us", it means that company.

Information We Collect

We collect Information when you request a free estimate or otherwise contact us through the Site. The estimate forms ask for your name, your phone number and a description of what needs to be done. We also collect Information from you that is necessary to identify you and to process and fulfill your requests for information or service.

We also may set and access "cookies" on your computer. A cookie is a small piece of data, which often includes an anonymous unique identifier, that is set to your browser from a web site's computers and is stored on your computer's hard drive. We use these cookies to understand how the Site is used. Although you may configure your Internet web browser not to accept cookies, you may not be able to use all features of the Site if you do. Our Cookie Policy explains this in more detail.

Our Use of Your Personal Information

We use information collected from users in order to make the Site more useful and to respond to your queries, to schedule and carry out the work you ask us for, to inform users of new promotions, products and services offered by us, to improve our level of service, and to provide notifications regarding the Site and our products and services. We restrict access to your Information to those in our organization who require access in order to provide the Site, information and services to you.

We also may share your Information with the following entities:

  • Our affiliated companies, including AtticPros Inc.;
  • Unaffiliated service providers with whom we may subcontract, including web site hosting companies, email delivery providers, the systems we use to record and manage enquiries, and other third party service providers. These providers process your Information on our behalf and only to deliver the service we have asked them for;
  • Government agencies and law enforcement officials, when required to do so to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.

We also reserve the right to share Information with other organizations in the following situations:

  • As permitted by law in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violations of the Site's Terms and Conditions or other agreements, or otherwise as required by law;
  • When we have your consent to do so; and
  • When we need to share Information to provide any product or service you have requested.

We also may use your IP address and information about the web pages you visit to gather broad demographic information, interests and behavior so that we may better understand our Site users. This Information may be used, for example, to analyze and improve our Site design and functionality. We may share aggregated demographic, product usage, or traffic pattern information for marketing purposes with other organizations, but these statistics will not include information that identifies you personally.

Error Monitoring

To keep the Site reliable we use Sentry, a third-party error-monitoring service, to record technical diagnostic information when something fails — the page or request involved, the error message, and the stack trace. This is used only to find and fix problems. Our configuration is set not to collect personal data, and IP and email addresses are stripped from an event before it is sent. It sets no cookies and stores nothing on your device. Sentry processes this data on our behalf as a service provider. See Sentry's privacy policy at sentry.io/privacy.

SMS and Text Messaging

By providing your mobile phone number on our website or forms, you consent to receive SMS text messages from us regarding your appointments, service requests, updates, or promotional offers. Because Call Phoenix Restoration trades as Call Phoenix Restoration DBA AtticPros Inc., those messages may be sent in either name. Message frequency may vary. Message and data rates may apply according to your mobile carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. You may also request to opt out by contacting us directly via email at hello@atticprosinc.com or by calling +1 855-726-3243.

We do not share your mobile information with third parties for marketing purposes under any circumstances. Your number will only be used in accordance with this Privacy Policy to communicate directly with you about our services.

Business Transfer

As we continue to develop, we might sell or buy the assets of similar companies. In such transactions, customer and user Information generally is one of the transferred business assets. Also, in the event that we or substantially all of our assets are acquired, such Information may be one of those transferred assets, and we reserve the right to buy or sell such assets.

Opt-out Policy

When you provide Information via our web site, we may use the Information to occasionally notify you about special promotional programs and other valuable services we offer. If you no longer wish to receive promotional messages or service updates from us, you may opt out at any time. To do so, you may:

  • Click the "unsubscribe" link included in our emails;
  • Reply STOP to any SMS; or
  • Contact us directly at hello@atticprosinc.com or by phone.

We will promptly honor your request and remove you from the relevant communication list. Please allow a reasonable period for your request to be processed.

How to Review and Update Your Information

You may write, email or telephone us with changes to your information and contact preferences using the contact details at the end of this policy.

Security

We use a variety of standard protections to maintain the security of your online session. Although the Site has security measures in place to protect against the loss, misuse and alteration of Information under our control, we cannot guarantee that such security measures will be sufficient, will not be breached, and that your Information may not be disclosed or otherwise accessed in any unauthorized manner. Certain Information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose these messages, these transmissions are not secured.

Children's Privacy Protection

The Site does not target children or provide products or services for use by children. We do not knowingly collect Information from persons under 13 years of age. If you are under 13 years of age, you may review the Site only with involvement of a parent or guardian, and you may not use any portion of the Site that would require collection of personal information from you.

Linked Internet Web Sites

The Site may provide hypertext links to other web sites that may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use or disclosure of information collected through those web sites, and we expressly disclaim any and all liability related to such collection, use or disclosure. You are encouraged to read the privacy policies of web sites reached through the use of links from the Site.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of your personal information. We do not sell your personal information. Your choices are summarized on our Your Privacy Choices page, and you can exercise any of these rights using the contact details below. We will not discriminate against you for exercising your privacy rights.

Modification

As we grow and new features are added, or legal requirements change, this privacy policy may be modified. Any changes to the Site's privacy policy will be posted on the Site. All information submitted through the Site is subject to this privacy policy, as amended. This privacy policy was last updated in September 2026.

How to Contact Us

If you have any questions or complaints about our Site, our Privacy Policy, or the Information we collect, please contact our customer service team at +1 855-726-3243 or email us at hello@atticprosinc.com. We're here to help.

Call Phoenix Restoration DBA AtticPros Inc. 10115 Denny St, Oakland, CA 94603